Ephraim Faience Pottery: Ordering Pottery

Ways to Buy Our Pottery

Order directly from us by phone, fax, or mail.
Most of our pieces are able to be shipped within 2 weeks (exception: pieces on the Old Favorites pages may have a lead time of up to 4-6 weeks). See Ordering Directly from Ephraim Pottery, below, or call us toll-free at 888-704-7687 to inquire about availability. We do not offer on-line ordering at this time. If you would like to mail or fax your order, you can download a PDF version of our order form here.
Shop at our retail store, the Ephraim Pottery Studio Gallery. Get details, location, hours
Purchase from us at one of the shows we attend throughout the year. Calendar of events
Shop at one of the fine stores and galleries around the country that carry our work. Locate a retailer near you

Ordering Directly from Ephraim Pottery

Please carefully read the information below. It explains our ordering and return policies, and gives important information about our pottery. If you have any questions, please call us at 888-704-POTS.

Delivery Time

Here is a general guideline of shipping times. We will let you know of any changes to this general timeline when you call to place your order.

Pieces in most of our collections usually ship within 2 weeks (10 business days).
Some pieces in the Old Favorites collection may not be in stock when you order. In those cases, please allow about 4-6 weeks for delivery.
Showpieces usually ship in 8-12 weeks.

Catalog & Website Orders: Return Policy

Each item you order is made by hand. Like snowflakes, no two pieces are exactly alike. The piece you receive will differ slightly in color, size and decoration from the example pictured on this web site and in our paper catalog. These variations are natural parts of the pottery-making process and should be expected. We carefully inspect each piece for defects, such as chips, cracks or glaze misses, before it leaves our studio.

"I received my two vases yesterday
and they are absolutely STUNNING!
Thanks for the prompt service. I'm sure you'll be hearing from me again..."

S.L., Vermont

EFP guarantees that all items shipped will be first-quality, non-defective and substantially the same as the example pictured in the catalog. Your satisfaction is very important to us. If you are unhappy with your purchase in any way, please call us within 30 days of receipt of your order. We will work with you to find a mutually agreeable solution to your concern. Shipping and handling charges are only refundable in cases where we made an error. If there is a problem with your shipment, please save all packing materials and call our office within 1 week of receipt.

Shipping to Addresses in the United States

Orders shipped to addresses in the U.S. are shipped by UPS Ground service. Shipping and handling charges are calculated based on the total cost of your order. The chart below lists our shipping charges. Additional charges apply for overnight, 2-day, or 3-day shipment. If Priority Mail is requested, additional charges may apply.

Note: Shipping to APO/FPO addresses is via the US Postal Service, insured Priority Mail.

Shipping Charges for U.S. Addresses
*If your order totals...*	Add:
Under $100	$15.00
$101-$200	$20.00
$201-$350	$25.00
$351-$500	$30.00
$501-$750	$35.00
$751-$1000	$40.00
$1001-$1250	$45.00
$1251-$1500	$50.00
$1501 and over	FREE

Shipping to Addresses in Canada

Orders shipped to Canada are shipped by U.S. Priority Mail, insured. Shipping and handling charges are calculated based on the total cost of your order. The chart below lists our shipping charges. If you prefer that we use UPS to ship your order, please call for a quote.

Shipping Charges for Canadian Addresses
*If your order totals...*	Add:
Under $100	$30.00
$101-$200	$45.00
$201-$350	$50.00
$351-$500	$60.00
$501-$750	$70.00
$751-$1000	$75.00
$1001 and above	Call for quote

Overseas buyers, please note: We do not ship outside North America. Buyers located overseas must make arrangements to have their order shipped to a location in the continental U.S. Overseas buyers must pre-pay in full in U.S. dollars for all orders.

Sales Tax

Wisconsin residents must add 5.5% sales tax to the total cost of their order including shipping and handling charges.

Important Information About Our Pottery

OUR POTTERY IS NOT WATER-TIGHT. We do not recommend putting water directly in our vases. If you wish to display live flowers, we suggest using a protective floral liner (a glass or plastic cup works fine) and a drip pan in order to protect the life of your piece and your furniture from water damage.

As with any other work of art, exposure to extremes in temperature is not recommended. Art pottery should be dusted with a dry, soft cloth. Although there is no lead in any of our glazes, we do not consider our art pottery to be food safe.

Ready to order?

If you'd like to order by phone, please call us toll-free at 1-888-704-POTS (7687). We will ask you for the following information:

Your name
Your billing address
Your shipping address
Your daytime phone number
Your email address, which will only be used to correspond with you about your order and provide you with your UPS tracking number
Your credit card number, expiration date, the cardholder's full name, and the 3-digit security code from the back of the card (4 digits for AmEx). We accept Visa, MasterCard, Discover, and American Express. Your credit card will not be charged until we are ready to ship your order.
The item number(s) and name(s) of the piece(s) you would like
If there is a color choice, the color you have chosen

If you would like to email your payment information, please split your credit card information into AT LEAST TWO SEPARATE EMAILS so that your credit card cannot be compromised if an email message is intercepted.

If you have any questions, please call or email us before you order. Personal assistance is available Monday through Friday from 9:00 to 5:00 p.m. Central Time. After hours you may leave a message with your daytime phone number and we will return your call. We look forward to hearing from you!